Every payout has a status and a details panel. Together they show where your money is and how much you’ll get.
Find your payout
In the menu on the left, select Earnings.
In Payouts, find the payout. Each row shows the amount (before the transfer fee), its status, the payout ID, the date, and the method.
Select Details →.
You’ll also see payout updates in Recent activity on your Home page and in your notifications (the bell).
What the status means
Status | What it means |
Pending | We have your payout and we’re processing it. |
Paid | Our payments partner has sent it. |
What’s in the details panel
The top of the panel shows the payout’s status, its amount, and how it was sent. Below that:
Timeline. Each stage of the payout: Requested, Processing, and Sent to bank once it’s paid. Requested and Sent to bank show dates.
Breakdown.
Gross amount is the amount we sent from your balance, before any transfer fee or tax is taken out.
Transfer fee is any fee for sending the payout. Our payments partner, Trolley, charges it, and it depends on your country and payment details.
Net to you is what we expect you to receive. Your bank or PayPal may charge its own fee for incoming money.
Details. The Payout ID, the Method (for example, Bank Transfer), the date you requested the payout, and the Reference it’s sent with: “Spare Music royalties.”
If your payout is stuck
Rejected. Your money is safe in your balance. Select Update payout method to fix your payment details, and we’ll send the payout again.
Pending for a while. We process manual payouts within 7 days. After we send a payout, your bank may also hold it for a short time. We can’t speed that up.
Says Paid, but the money isn’t there. Contact support and have your payout ID ready.