Before we send music to stores, we need payment and tax details on your account. Until we have them, we hold your release, even after our team has approved it.
How you’ll know
In your Library, the release’s status is Awaiting Payment Information.
On the release page, you’ll see an ACTION NEEDED badge. The tracker shows Information needed and Check your email.
On your Home page, a card says ACTION NEEDED and HELD BEFORE STORES, with Add payout details → and View release buttons.
Get your release moving
On Home, select Add payout details →. This opens the Payments tab in your settings.
Complete Payment details and Verify your identity. See Set up payment details for each step.
After that, we run checks, which take a few days. We email you when they’re done. When the Payments tab shows Ready for payment, your details are in place. If your release still shows ACTION NEEDED after that, contact support.